Having Problem with MagicJack Installation (Solved)

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Chat InformationYou are now chatting with 'Marionne'
Chat InformationYour Issue ID for this chat is LTK4190107920913X
Marionne: Hello, how may I help you?
yol: yes..
yol: how can i install my magicjack?
yol: it does not load any instalation progress.
Marionne: Okay.
Marionne: Let me assist you with that.
Marionne: Is your magicJack plugged in right now with the blue light on?
yol: yes
yol: it says here..
yol: "Download in progress please do not unplug
Marionne: Okay.
Marionne: Please wait for the dial pad to appear.
yol: i was installing it yesterday and the otherday...
yol: but there is no diak pad appears..
Marionne: Okay I see.
yol: it just disapear..
Marionne: Are you using the USB extension cord for your magicJack?
yol: no...
Marionne: Okay.
Marionne: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Marionne: http://upgrades.magicjack.com/upgrade/upgrade.exe
yol: but i've tried it already.
Marionne: Please click on the link above and run it.
Marionne: Please try it again.
yol: okay.
yol: downloading now.
Marionne: Please do inform me once you are done.
yol: okay marionne, thank you.
Marionne: Your welcome.
Marionne: How is it going?
yol: download is done.
Marionne: Do you see the dial pad on your screen now?
yol: ^_^ i'm not instaling it yet.
Marionne: Okay.
Marionne: I see,
Marionne: Did you run it already?
yol: yup! it says "Lucky your upgrading now"
Marionne: Okay.
yol: and disappears.
Marionne: Okay.
Marionne: One moment please...
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Chat InformationYou are now chatting with 'Janna'
Chat InformationYour Issue ID for this chat is LTK4190107920913X
yol: okay
Janna: Hello yol. My name is Janna. To better assist you, let me put you on hold while I read your previous chat. Thank you.
yol: okay.
Janna: Thank you for waiting yol.
yol: okay..
Janna: You are unable to register or install your magicJack, am I correct?
yol: yup!
Janna: Okay.
Janna: Is your magicJack currently plugged in?
yol: i'm sory..
yol: it has been already registered in the us but..
yol: cant istall here in my pc. by the way, i'm in philippines.
Janna: I see.
Janna: May I please have your magicJack phone number?
yol: okay..
yol: 718*******
Janna: Thanks.
Janna: Please wait while I check that for you
Janna: Thank you for waiting.
Janna: Please unplug your magicJack and I will tell you when to plug it back.
yol: okay, unpluged.
Janna: Now, please plug your magicJack back.
yol: then?..
Janna: Do you see the blue light on the magicJack?
yol: yes.
Janna: Now, please run the upgrade again.
yol: done.
Janna: Inform me once magicJack dial pad appears on your screen.
yol: just the same.. after running the upgrade, the window just disappeared
Janna: Open Mozilla Firefox
Janna: Click "Tools".
Janna: Click "Options".
Janna: Click "Content" Tab.
Janna: Click the "Exceptions.." button beside the "Block pop up Window"
yol: and then?
Janna: Type in "reg.talk4free.com", then click "Allow" button.
Janna: Now, type in "my.magicjack.com", then click "Allow" button.
Janna: Under Security tab, click Exceptions button besides "Warn me when site try to install add-ons"
Janna: Type in reg.talk4free.com, then click Allow button.
Janna: Now, type in my.magicjack.com, then click Allow button.
Janna: Click Close button.
Janna: Click OK.
yol: done
Janna: Please make sure that you did all those instructions.
Janna: After all those instructions, please unplug your magicJack and plug it back into another USB port.
yol: done.
yol: should i run the upgrade as well?
Janna: Yes, please run the upgrade again.
yol: "Lucky you..upgrading now" and disappeared!
Janna: Please open your Mozilla Firefox browser then click "tools" then click "options" and then click "content" and you will see the pop-up blocker option from there and disable
yol: done.
Janna: Please click and open/run this link..
yol: okay.
yol: it says here "This Microsoft Fix it has been processed." at the top!
Janna: Just click NEXT or Close Button.
yol: should i restart my pc?
Janna: No, don't restart your computer.
Janna: Just unplug the magicJack wait for 15 seconds and plug it back in.
yol: okay.
yol: how about the upgrade?
Janna: Don't run the upgrade yet.
yol: okay.
yol: i've pluged it in already.
Janna: Do you see the blue light on the magicJack?
yol: yes.
Janna: Now, please run upgrade.
Janna: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Janna: http://upgrades.magicjack.com/upgrade/upgrade.exe
yol: the "Lucky you.." it disappears again.
Janna: Which of the following Antivirus/Firewall do you have? : Norton, McAfee, ZoneAlarm, AVG, Comodo, Avast, AOL Safety and Security Center, Verizon Internet Security Suite, Sygate Personal Firewall, Armor2Net, Webroot, EZ Firewall, CA Personal Firewall, Trend Micro Internet Security.?
yol: Mcfee.
Janna: Open McAfee Personal Firewall Plus by clicking Start > All Programs > McAfee > McAfee Personal Firewall (Plus)
yol: there is no McAfee Personal Firewall (Plus) here. It's aonly On-Access Scan ,On-Demand Scan and VirusScan Console
Janna: Now look at your system tray at the bottom-right hand corner of the screen (where the system clock is) and find the icon that represents your Antivirus/Firewall program.
Janna: - Right click on that icon then either press "Disable", "Exit", "Stop", or "Turn off".
yol: I have disabled all the security already.
Janna: Thanks.
Janna: Please go to "My Computer". From the menu bar go to "Tools" and select "Folder Options". In there click on the "View" tab and make sure the option "Show hidden files and folders" is checked then click "OK".
yol: done.
Janna: Now, please double click on your hard drive (usually called C: in My Computer).
Janna: Double click on "documents and settings".
yol: done.
Janna: Double click on the folder that has the username you use when logging in to Windows
yol: okey done.
Janna: Double click on "Application Data".
Janna: Double click on folder called "mjusbsp".
yol: then...
Janna: Double click on folder called "ug00000".
Janna: Double click on the icon called "Setup". See if your magicJack starts.
yol: finaly! it did!
yol: then?
yol: wait..
Janna: Great! Does it says Ready to Call?
yol: i'm sorry i've click the wrong folder.
yol: okay, It says here ready to call.
Janna: Glad to know that. You can try to place a call.
yol: okay.
Janna: Is there anything else I may help you with today?
yol: can i post our conversation to my blog?
yol: ^_^
yol: do i have to repeat the last process everytime i use the magic jack?
Janna: No.
Janna: You can't try your magicJack now.
yol: which question did you answered no?
Janna: The second question.
yol: so it's ok if i post the conversation to my blog?
Janna: Actually, actually it depends on you.
yol: ^_^
yol: how can rate you today?
yol: you are good. vgood!
Janna: Thank you yol.
yol: i'm yol. by the way. (technician)
Janna: Okay.
yol: how can i rate.
Janna: It's okay.
yol: thank you very much janna. God bless you always. Good work.
Janna: You are most welcome yol.
yol: http://lanugonulysses-wysiwyg.blogspot.com/ my blog
yol: how about my anti virus?
Janna: You can turn it back on.
Janna: Is there anything else I may help you with today?
yol: thats all i think.
yol: thank you again. you can sleep now! ^_^
Janna: You're welcome.
yol: is it autorun?
Janna: Yes.
yol: its not! how can i make it autorun?
Janna: Please try to create a shortcut.
yol: ok thank you.

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